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Enjoy more peace of mind with Order Protection.
What is Order Protection?
Shop with extra confidence. Order Protection is an optional service that provides added peace of mind by protecting your order against loss, theft, or damage during shipping.
If something goes wrong with your delivery, simply submit a claim in just a few clicks. Once approved, you'll receive a refund or replacement, making it quick and hassle-free to resolve shipping issues.
Got questions? Find out more below.
How do I purchase Order Protection?
Order Protection is offered in checkout and can be toggled on or off.
How do I file a claim?
You can click here to file a claim.
Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.
How much does Order Protection cost?
Order Protection cost depends on the value of your order
How long does it take to resolve my claim?
You’ll typically get a response within an hour, and most claims are resolved that same day. Order Protection has staff online for 24/7 support, so you can expect responses and communication around the clock.
I didn’t add this to my order. Can I get help?
If you chose not to purchase Order Protection at checkout and you have an issue with your order, you’ll need to contact our customer support team at support@uking-online.com.
How long do I have to make a claim?
You can submit a claim 45 days from the fulfillment date, depending on the claim type.
