Warranty and Return Policy
- Warranty: All the products you buy from us will have a 30-day money back guarantee and 12-month repairt warranty.
- Return: Please contact our support team for a RMA number before you start a return. All the return package without a RMA number will not be accepted.
- Repair: For defective after a period of right use, we will evaluate your product and send you the replacement part if necessary.
- Condition: Make sure your products meet our warranty conditions. You may voids your warranty if you do not follow the rules.
- All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return within 30 days.
- 12 months Manufacturer’s Repair Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics).
- Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
- Right Of cancellation Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).
- You must send your communication before the 14 days’ cancellation period has expired and return the item.
What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.If this has happened, please follow these steps:
- If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
- If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
- Next, contact U`King immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
- Once the courier company confirms that the case is valid, they will compensate U`King, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to U`King in order for us to send out a new piece.
What should I do if my products go broken after a period of use?
In this case, please kindly provide us with proof as below:
- The photos of original U`King package with front and back sides.
- The photos or video of the defective item(s).
- The photos, video or screenshot showing the malfunction of the defective item(s).
- We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
- Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and U`King is responsible for the shipping costs of arranging reshipment by air mail.
Warranty Exemptions and Notes
Product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
- All returns must first be authorized by U`King Support team prior to return. If the customer has returned the package without prior authorization (R.M.A form), sends to the wrong address,
- returns an incorrect item, or submits an empty box, there will no compensation permitted in such cases.
- During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return to China. In these cases we will deduct the customs fees from your authorized refund amount.
- U`King will ship the item to the customer via Flat Rate Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
- Please pay attention to the return message, once the show sign, please contact us again
- Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.